Company Description
De Well Group is a global end-to-end cross-border supply chain and logistics solutions provider with offices across Asia, North America, and Europe. By leveraging their extensive global network and user-friendly technology platform, De Well offers industry-leading digitalized solutions tailored to meet the specific needs of customers worldwide. They specialize in international freight and fulfillment services to provide integrated cross-border supply chain solutions.
Role Duties
This is a full-time Sales Support Specialist (Inside Sales) role at De Well Group located in Bell, CA. The Sales Support Specialist will be responsible for providing sales operations and customer service support, ensuring high levels of customer satisfaction. The role involves utilizing analytical skills to enhance communication with customers and internal teams.
- Ensure timely and accurate maintenance of existing client database with new and amended information
- Coordinate with Origin and Customers, monitoring every booking sailing detail and get approval from customer
- Manage and update quotation to customer for existing accounts and new accounts/new lanes based on cost rate calculation
- Stay up to date on market trends and coordinate with customer for any market feedback
- Set up SOP for all account, macro and micro manage each account, each booking in detail, as well as any specific instruction, keep tracking and analyzing booking summary, reviewing past quotation
- Provide follow up and resolution, trouble shooting for any urgent issues
- Monitor existing accounts and booking activity in the system
- Research new sale leads, provide sales valuable background, account details, data for potential accounts
Requirements
- 3 years’ experience in Ocean import at NVOCC
- 3 years' experience in Ocean Freight Forwarding Sales (any capacity)
- Strong P&L and commercial sales background
- Analytical Skills and Communication skills
- Customer Satisfaction and Customer Service skills
- Leadership comprehension
- Sales Operations knowledge
- Strong attention to detail and organizational skills
- Ability to work effectively in a fast-paced environment
- Experience in logistics, supply chain, or sales support
- Bachelor's degree in Business Administration or related field
